PRICES
Market fluctuations and price discrepancies make it necessary for us to reserve the right to adjust prices without notice. All prices are in U.S. Dollars and must be paid in U.S. Dollars.
SHIPPING
All orders are subject to Freight Charges. All orders are FOB Shipping Point except as agreed in writing. We do our best to get you the best Freight Rate available and ship from the closest location to the customer. Freight charges will be prepaid with order. Separate freight charges may apply if your order contains items shipping from multiple locations or Fed Ex Trucking address is Residential and not advised as so upon ordering. Any time you need to know the freight charge for any order, please email us at nicolew@replacementdiggingparts.com
SPECIAL ORDERS
Items that are non-stocked, custom ordered and/or fabricated just for you are non-cancelable and non-returnable for any reason. Items ordered in unusually large quantities are also non-cancellable and non-returnable.
RETURNED GOODS
Returns or exchanges are relative to product condition and warranty. Approval for returning any item must have a Return Merchandise Authorization number (RMA Number) prior to return. Returns that are ordered incorrectly from customer must be in new and unused condition in original packaging. Returns are subject to a restocking fee of 25% depending upon the item and reason for return. Credits for returning goods will be issued with less applicable handling and restocking charges. No return after 30 days. Items returned to the manufacturer will be credited to the customer’s credit card when Replacement Digging Parts receives credit from that manufacturer less than any applicable handling and restocking charges. Important— Items without RMA number will not be considered for credit.
MANUFACTURERS WARRANTY
Replacement Digging Parts commits to being an advocate for the customer on all warranty issues. Our staff will work to resolve warranty issues in a timely and satisfactory manner. Please understand that RDP makes their determinations on each case basis. All decisions are made pertaining to the situation of part or parts.
SHIPPING
All orders are subject to Freight Charges. All orders are FOB Shipping Point except as agreed in writing. We do our best to get you the best Freight Rate available and ship from the closest location to the customer. Freight charges will be charged at order. Separate freight charges may apply if your order contains items shipping from multiple locations. Any time you need to know the freight charge for any order, please email us at nicolew@replacementdiggingparts.com.
SHIPPING CLAIMS
Claims for short shipment or damaged goods must be noted on the carrier’s delivery receipt. Do Not Throw Out The Shipping Carton—inspector must see the carton. Claims for inaccurate order filling or concealed damage must be made in writing within 10 days of material receipt. The customer is responsible for inspection of received goods on the day of delivery.
RETURNED GOODS
Returns or exchanges are relative to product condition and warranty. Approval for returning any item must have a Return Merchandise Authorization number (RMA Number) prior to return. Returns must be in new and unused condition in original packaging. Returns are subject to a restocking fee of 25% depending upon the item and reason for return. Credits for returning goods will be issued with less applicable handling and restocking charges. No return after 30 days. Items returned to the manufacturer will be credited to the customer’s credit card when Replacement Digging Parts receives credit from that manufacturer less than any applicable handling and restocking charges. Important— Items without RMA number will not be considered for credit.